Have some questions?
Please review the information below to get more acquainted with etiquette, and general information. Knowledge is power and creates flow.
Appointments
Please arrive 10-15 minutes early! You will not be able to enter the building without a virtual key that I will send to you via text. Early arrival helps to find parking and get the most out of your session at your scheduled appointment time; arriving exactly at your appointment time will take away from the time you have scheduled.
Refunds
Spa, sound or energy treatments are not refundable.
Parking
Street parking is available on 15th Ave. in front of the Interbay Worklofts or in the large parking lot where Wellsfargo and Whole Foods is located.
Information required to book
When calling or booking an appointment, your first and last name, phone number, and a credit card number is required to have access to book an appointment. Credit cards are saved to your profile.
Gratuity
This question is asked quite frequently! Recommended tip amounts are between 15 - 20% or should reflect your experience and how you feel.
Medical conditions
Please consult with your doctor before receiving any spa treatment. If you have high blood pressure, allergies, physical disabilities, are pregnant, or other health conditions please review the contraindication section, fill out your intake form accurately and honestly, and inform the studio when booking services. Certain services may exacerbate medical conditions and should be avoided.
Accutane and other photosensitive medications
-Chlorpromazine (Anti-psychotic), also know as Thorazine, Chlorpromazine HcL, Sonazine. You can be treated if the medication has not been taken within the last eight days.
-Griseofulvin (Anti-Fungal), also known as Grifulvin V, Fulvicin P/G, Gris-Peg. You can be treated if the medication has not been taken within the last five days.
-Isotretinoin (Anti-Acne), also know as Accutane. You can be treated if the medication has not been taken within the last six months.
-Tetracycline’s (antibiotic) also known as Helidac, Terra-Cortril, Terramycin, Sumycin, Tetracycline HcL, Bristacycline, Achromycin V, Actisite, Tetrex, Doxycycline, Ciprofloxacin. You can be treated if the medication has not been taken within the last five days.
-Tretinoin (Anti-Acne), also known as Retin-A, Renova, Atralin, among others. You can be treated if Tretinoin is used only at night. Microchanneling requires at least a week off of Retin-A before receiving the service.
-Methotrexate (Anti-Arthritis & Anti-Cancer), also known as Methotrexate Sodium, PF & LPF, Mexate-AQ, Folex, Trexall. You can be treated if the medicine has not been taken within the last three days.
-Amiodarone (Anti-Arrythmic), also known as Amiodarone Codarone x, Pacerone. Treatment can be administered only with your physician’s written permission.
Minimum age to receive treatments
The minimum age for receiving spa treatments is thirteen years old and with parent or guardian consent.
Makeup
There is no need to cleanse your skin upon arrival, that's what I'm here for! However, to allow you to enjoy every minute of your scheduled appointment please be sure to arrive with minimal makeup on or come with a freshly cleansed face!
Body treatments
Please undress to your level of comfort. It is easier to disrobe completely (you can bring a change of underwear but I will also provide disposable underwear as an option) towels or a robe can be used to help with extra coverage as well.
Children
Please call or email Earth & Ash Studios regarding your little ones!